Privacy Policy

1. Introduction

Drive Fleet School of Motoring ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our driving instruction services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and postal address
• Booking Information: Lesson preferences, availability, and scheduling details
• Learning Information: Driving experience level, test dates, and progress notes
• Payment Information: Billing details for lesson payments (processed securely through third-party payment processors)
• Communication Data: Records of correspondence with us via email, phone, or contact forms

3. How We Use Your Information

We use the information we collect to:

• Provide and manage driving instruction services
• Schedule and confirm lessons
• Communicate with you about your lessons, progress, and our services
• Process payments and maintain financial records
• Respond to your inquiries and customer service requests
• Send you important notices and updates about our services
• Comply with legal obligations and regulatory requirements
• Improve our services and customer experience

4. How We Store Your Information

Your information is stored securely using industry-standard security measures. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to your personal information is restricted to authorized personnel only.

5. How Long We Keep Your Information

We retain your personal information for as long as necessary to:

• Provide you with driving instruction services
• Comply with legal obligations (e.g., tax and accounting requirements typically require retention for 6-7 years)
• Resolve disputes and enforce our agreements
• Maintain business records and lesson history

After this period, we will securely delete or anonymize your personal information.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, booking systems)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or transfer of company assets
• With Your Consent: When you have given us explicit permission to share your information

7. Your Rights

Under data protection laws, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to certain types of processing of your information
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

While we provide driving instruction services to learners of various ages, we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: